We’ve all bought gear that for whatever reason just doesn’t work for us. It sucks. That’s why we offer our TRY-AGAIN GUARANTEE.
If you're not entirely satisfied with your purchase, message us for a return within 30 days. We’ll send you a store credit for 50% of the product cost. (Sorry, shipping costs are not refundable.)
Store credits are valid for one year and one use. If any discount (including a previous store credit) was applied to the purchase, 50% credit will apply to the balance paid.
In addition to the Try-Again-Guarantee, all products carry a minimum one-year warranty against manufacturer defects.
If an item is found to be defective within one year of the original purchase, we will replace it or repair it, if possible.
Return shipping is the responsibility of the customer, except in the case of an incorrect order.
NOT ELIGIBLE FOR TRY-AGAIN GUARANTEE:
• Custom made goods
• Consultation fees
NOT ELIGIBLE FOR WARRANTY OR TRY-AGAIN GUARANTEE
• Products bought from other vendors, even if recommended by us. That said, we will help you in any way possible to address the issue.